R&D strength
The R&D team has 150+ employees, 70% are master, and doctoral degrees. And the R&D investment is increasing year by year. We have won 120+ patents, 166+ patents in application (As of November 15, 2021). The product has won IF design awards, excellent industrial design Gold Awards and other important design awards at home and abroad.
Production capacity
Guide's product production have been realized fully automated temperature calibration and dust-free clean room packaging, Also has passed the National Infrared Center, the US FCC , European Union CE, European Union RoHS and other domestic and foreign environmental protection and safety certifications to meets the quality standards and certifications of different countries and regions. Guide has independently researched and developed more than 200 types of products and the supply is stable.10+ production lines, with an annual output of 500,000 units. After the expansion, the production site will reach 20,000 square meters, and the planned annual production capacity will reach 3 million units.
500000
Annual production capacity
20000m2
Production site
3000000
Planned annual production capacity
200+
Independently researched and developed
Quality Control
Third Party Authoritative Certification
Guide follows the customer-centric business philosophy and has established a strict quality control system. The company implements the 7S management method and realizes end-to-end quality control until delivery. The whole process quality control is achieved through the SAP system. Guide has obtained strict management system certifications, such as ISO-9001:2015, ISO1401:2015, ISO45001:2018 and IATF16949:2016. It also passed the SGS certification.
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After-sales service
Fast & Effective & Professional
Guide Sensmart has established a complete after-sales service system and promises to provide customers with fast, effective, professional and high-quality after-sales service. During the warranty period, the defective product can be repaired or replaced for free if the product is not damaged by personne. Paid repair services are provided for products that exceed the warranty. Technical consultation and software upgrade services are provided for free. We have established after-sales service sites in cities of China and after-sales centers in Germany and Belgium to serve customers in Europe and the United States.
